Medical Centre · Unit 101
Clear information before your appointment
Review how to book or cancel, what to expect for results and prescription renewals, and how the Medical Centre handles referrals, records and forms.
The registration form is not an appointment request. For appointments or time-sensitive questions, call reception at 604-479-0137.
Clinic policies
What patients should know
Appointments and cancellations
Call 604-479-0137 during Medical Centre hours to request an appointment. If the clinic has already provided you with Pomelo access, you may also use the patient portal for eligible appointment types. Certain appointment types, including Pap tests and complete physical examinations, must be arranged by phone.
- Please give at least 24 hours’ notice if you need to cancel or reschedule.
- Current appointment, walk-in and new-patient availability must be confirmed with reception.
- The registration form does not reserve an appointment.
Late cancellation or missed appointment: A $40 fee may apply when less than 24 hours’ notice is given. The clinic may consider unexpected circumstances. Ask reception if you are unsure how the policy applies.
Results and prescription renewals
How a result is communicated depends on the result, the clinical context and identity verification. Some results require an appointment with a clinician.
- If you were told to expect follow-up and have not received it, call the Medical Centre.
- Do not send result questions or personal health information by public email.
- Prescription renewals require a clinician’s assessment. The clinician will decide whether a phone, virtual or in-person appointment is appropriate.
- A renewal is not guaranteed. Request it before your medication runs out whenever possible.
Specialist referrals
If a clinician makes a referral, either the Medical Centre or the specialist’s office may contact you with next steps. Processing and specialist wait times vary.
- Make sure the clinic has your current telephone number and contact information.
- Follow the instructions your clinician gives you about timing.
- If you have not received expected information, call reception rather than relying on a fixed turnaround time.
Phone appointments and clinician messages
A scheduled phone-appointment time is approximate because earlier clinical needs can cause delays. Keep your telephone available around the scheduled time.
Physicians are generally unable to take unscheduled calls while seeing patients. Reception can explain how to request an appointment or leave information for the care team. If a scheduled call is missed or substantially delayed, contact reception for next steps.
Medical records
You may request access to, a copy of, or transfer of your medical records. Reception will explain the written authorization, identity verification and processing steps.
Transfer of medical records: $43.25, excluding photocopying and courier charges. The fee is due when the clinic receives the transfer request form. Ask reception to confirm the total before processing.
Timing depends on the request and applicable privacy and professional requirements.
Forms and uninsured services
Some forms, reports and other services are not covered by the Medical Services Plan. Tell reception what document you need, the deadline and where it must be sent.
The clinic should confirm whether an appointment is required, the expected timing and any fee before the work is completed. Form completion and delivery by a particular date cannot be guaranteed.
Respect, privacy and accessibility
Help maintain a respectful, safe and private environment for patients, visitors and staff.
- Abusive, threatening, harassing or discriminatory behaviour may be addressed under clinic safety procedures.
- Silence devices and avoid calls, photography or recording that could disrupt care or affect another person’s privacy.
- If you need a device, support person or communication accommodation for accessibility, tell reception so staff can discuss what is appropriate.
- Concerns about a visit may be directed to the clinic manager. Do not include personal health information in ordinary email.
Before you contact the clinic
Choose the right route
Appointments and policy questions
Call the Medical Centre during clinic hours. Patients who already have clinic-provided Pomelo access may use it for eligible appointment types. This page does not confirm current appointment availability.
Registration
Use the existing registration PDF and follow the instructions on the form. Registration does not confirm acceptance or an appointment.
Personal health information
Do not send medical questions, test results, prescription requests or other sensitive health information to the public email address.
Unit 101 · Maple Ridge
Contact Maple Meadows Medical Centre
Medical Centre — Unit 101
- 101-11893 227 Street, Maple Ridge, BC
- Phone: 604-479-0137
- Fax: 604-479-0139
- Email: info@maplemeadowshealth.ca
Do not send prescriptions, medical questions or sensitive health information by public email.
Medical Centre hours
Monday–Thursday: 8:30 a.m.–4 p.m.
Friday: 8:30 a.m.–3 p.m.
Saturday and Sunday: closed
Holiday hours and availability may vary. Call before visiting.
Emergency and after-hours information
This website is not monitored for medical care. Call 9-1-1 for an emergency. For non-emergency health information in British Columbia, call 8-1-1 or visit HealthLink BC 8-1-1 Services.
Independent information
Patient and professional resources
These links explain relevant B.C. expectations. They do not confirm the clinic’s current operational details or replace advice from your clinician.