Walk-in Clinic Information
WAIT TIMES
Wait times may range from 5 minutes to 1 hour, depending on clinic volume.
Our team will do their best to ensure you are seen by a doctor as promptly as possible.
DAILY PATIENT LIMITS
Due to Fraser Valley Health Authority policies, doctors can only see a limited number of patients each day.
Once this limit is reached, the clinic may close early without notice.
APPOINTMENTS REQUIRED FOR SPECIFIC TESTS
Certain services—such as Pap smears and Complete Physical Exams—require an appointment booked in advance.
Appointments, Cancellations & No-Shows
BOOKING APPOINTMENTS
Appointments must be booked by phone during clinic hours.
CANCELLATIONS
Please cancel at least 24 hours in advance so we can offer the slot to another patient.
NO-SHOW FEE
A $60 fee will apply for same-day cancellations or missed appointments. (This may be waived for unexpected emergencies.)
Lab Results & Prescription Renewals
LAB RESULTS
Due to patient confidentiality, lab results and chart information are not provided over the phone. A visit with a doctor is required.
PRESCRIPTION RENEWALS
Doctors must monitor your ongoing care. Prescription repeats require an in-person visit and are not issued over the phone.
Referrals to Specialists
If a referral is made, either our office or the specialist’s office will contact you with appointment details.
- Referrals are typically faxed within 48 hours of your visit
- Due to long waitlists for specialists you may not receive an appointment for some time (please continue to check-in with us regarding your referral)
- We will make every attempt to let you know prior to leaving the clinic how long waitlists are for a particular specialist
Schedules
- As the doctors are extremely busy during their working hours no calls or messages will be taken by any doctor
- You must call to book an appointment to see a doctor or visit our clinic as a walk-in the see the doctor on schedule
Doctor Availability
Our doctors are unable to take phone calls or messages during clinic hours.
To speak with a doctor, please book an appointment or visit the walk-in clinic during available hours.
Medical Records Transfer
Please note that there is a charge when you request to have your medical records transferred and the fees are due upon receiving a transfer request form.
For your record, BCMA Non-MSP fee schedule currently suggests as follows:
- Transfer of Medical Records (excludes photocopying and/or courier fees) $32.05
- Photocopying fee (first 10 pages/per page) $1.50
- Photocopying fee (each subsequent page) $0.30
Fees are due at the time of request submission.
Form Completion
MSP does not cover the cost of form completion.
Please notify the receptionist in advance and make pre-payment for any forms needing completion by the doctor.
Clinic Etiquette
We ask all patients to help maintain a respectful and calm environment:
- Rude or aggressive behavior toward staff or other patients will not be tolerated.
- Please refrain from using cell phones in the clinic.
If you have concerns about your visit, please contact the clinic manager in writing.
Doctor-Patient Relationship Termination
In the event of a termination, doctors will provide emergency care for up to one month or until a new family doctor is found—whichever comes first.
Contact Us
Medical Centre
101-11893 227th St
Maple Ridge, BC
Phone: 604-479-0137
Fax: 604-479-0139
[email protected]
Pharmacy
102-11893 227th St
Maple Ridge, BC
Phone: 604-380-4345
Fax: 604-380-4346
Hours
Medical Centre
Monday – Thursday: 8:30am – 4:00pm
Friday: 8:30am – 3:00pm
Saturday and Sunday: Closed
Pharmacy
Monday – Friday: 8:30am – 5:00pm
Saturday: 9:00am – 12:00pm
Sunday: Closed